Toolkits:

National Guidelines for Behavioral Health Crisis Care Best Practice Toolkit (SAMHSA)
Expanding First Response: A toolkit for community responder programs (CSG)
Civilian Crisis Response: A toolkit for equitable alternatives to police (VERA)
Alternative Emergency Response Program Development Checklist (GPL)
Essential Metrics for Alternative Emergency Response Programs (GPL)
Rethinking the Police Response to Mental-Health Related Calls: Promising Models (PERF)

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Other Tools and Services:

Civilian Crisis Response Rather than Co-Responder and CIT Programs White Paper - 4BI
Dispatching Community Responders to 911 Calls- LEAP Report
Community Responder Liability- LEAP Report PDF
The Community Responder Model- CAP20/LEAP 
​Safety Data Reach Out Response Network PDF
Directory of Alternative Crisis Response Programs PDF
​Mitigating Trauma by Centering the Community in Community Mental Health PDF
Re-examining Mental Health Crisis Intervention PDF

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Program Evaluations:

​Please note: some evaluations span multiple years. Where this is the case, we have indicated the first year.
​Please let us know if you are aware of any discrepancies or updates. Thanks!
​
Alaska, US (2022). Crisis Now Mobile Crisis Team implementation updates
Albany County, NY (2022). ACCORD pilot implementation evaluation report
Albuquerque, NM (2022). Albuquerque Community Safety monthly reports
Aurora, CO (2022). Aurora Mobile Response Team end of pilot report
Cincinnati, OH (2022). ARC dashboard
Connecticut, US (2019). Mobile crisis service annual, quarterly, & monthly reports
Denver, CO (2022, 2023). STAR 6-month program evaluation. Transforming Denver's first response model
Durham, NC (2022). HEART program data dashboard
Eugene, OR (2020). CAHOOTS program analysis
Half Moon Bay, CA (2022). CARES quarterly reports
Fairbanks, AK (2021). Mobile Crisis Team monthly reports
Madison, WI. (2021). CARES annual report
Minneapolis, MN (2022). Unarmed Public Safety Response pilot update Q1
Missoula, MT (2021). Mobile Support Team pilot evaluation
New Haven, CT (2021). COMPASS Team service reports
New Orleans, LA (2023, 2024, 2025). MCIU implementation & first 90 days summary; MCIU First Nine Months Summary; MCIU First Year Evaluation; Coordinating Alternative First Response: Key Lessons and Recommendations from New Orleans
New York City, NY. (2021, 2021, 2022). B-HEARD first six months of operation B-HEARD data for Jul to Dec 2022 B-HEARD data on operations for Fiscal Year 2022
Oakland, CA (2022). MACRO impact reports
Oakland and Sacramento, CA (2025). Mental Health First: Evaluating Oakland and Sacramento's Non-Police Crisis Response Program
Orange County, CA. (2021). Be Well OC Mobile Crisis Response dashboard
Portland, OR. (2021, 2021 2022, 2022). PSR Dashboard PSR 6-month evaluation PSR Year 1 evaluation PSR Year 2 evaluation
Rochester, NY (2023). Person In Crisis Dashboard
San Francisco, CA. (2021, 2022). Street Crisis Response Team Monthly Updates Street Crisis Response Team Pilot Final Report
Toronto, ON. (2022, 2023, 2023). Progress on the Toronto Community Crisis Service Toronto Community Crisis Service 6 Month Evaluation Toronto Community Crisis Service 1 Year Evaluation